Customer Success Week Spotlight: Conversations with Chizim & Samson

Two weeks ago, was Customer Success Week and we shone the spotlight on the incredible people behind SunFi’s customer experience, the team that keeps our customers happy, heard, and empowered.

We sat down with Chizim Onyegbule, our dynamic Customer Success Manager, and Samson Fehintola, our ever-energetic Customer Success Intern, to talk about their journey, what drives them, and how they keep customers at the heart of everything they do.

Meet Chizim Onyegbule, Customer Success Manager at SunFi

Q: Hi Chizim! Can you introduce yourself and tell us about your role at SunFi?

Chizim: My name is Chizim Onyegbule, and I’m the Customer Success Manager here at SunFi. I lead the CS team, ensuring we deliver value across all touchpoints and consistently delight our customers.

Q: This year’s Customer Success Week was such a hit! How was it planning the event, and what does the theme mean to you?

Chizim: Honestly, I really enjoyed planning it! I’m quite a creative person, so bringing the team together to celebrate their hard work and empower them through training sessions was a joy. The theme truly inspired us to go above and beyond it was a reminder to keep recognising our team’s dedication and passion.

Q: That is wonderful to hear. Now, how do you keep your team motivated, especially when things get tough?

Chizim: Challenges are part of the journey, but I make sure to check in regularly with the team, offer feedback and coaching, and remind them of the real impact they’re making in our customers’ lives. When everyone stays connected to the “why,” motivation naturally follows.

Q: And as a manager, how do you balance leadership with staying connected to customers yourself?

Chizim: It’s all about balance. I still check in directly with customers, review their feedback, and stay close to their pain points. But I also empower my team to take ownership of customer issues. We share insights, discuss what’s working and what’s not, and use that to improve our strategy and service.

Q: Beautiful! Can you share a memorable moment where your team made a big difference for a customer?

Chizim: Oh, there are so many! But the most fulfilling ones are when we identify potential issues before they escalate or when we turn a challenging customer situation into a delightful experience. Those moments remind us why we do what we do.

Q: Finally, what does Customer Success Week mean to you and your team?

Chizim: For us, it’s more than just a celebration. It’s a time to reflect, connect, and deepen our empathy for customers. It helps us align our goals with the company’s mission and reignites our creativity as a team.

Meet Samson Fehintola Customer Success Intern at SunFi

Now let’s hear from Samson, one of the bright young minds on the CS team whose energy and passion make every day at SunFi even better.

Q: Hey Samson! Can you introduce yourself and tell us a bit about what you do at SunFi?

Samson: Hi! My name is Samson Fehintola, and I’m a Customer Success Intern at SunFi. My role is to deliver value to our customers by ensuring a smooth onboarding process after sales, providing swift issue resolutions, and maintaining great customer relationships.

Q: That’s awesome! What’s one memorable customer experience you’ve had since joining the team?

Samson: I’ll never forget one experience with an angry customer whose inverter issue took a bit longer to resolve. He was understandably frustrated, but by giving him constant updates and feedback from the technical team, we built mutual understanding. Eventually, he appreciated the transparency and that moment taught me a lot about patience and communication.

Q: So, how do you usually approach helping a frustrated or confused customer?

Samson: Two things, empathy and listening. When customers feel heard and understood, they calm down. It’s amazing how simply listening can change the entire tone of a conversation.

Q: Love that. So how has your internship shaped your understanding of customer success so far?

Samson: It’s been eye-opening. I’ve learned that Customer Success isn’t just about fixing problems, it’s about creating value from the very start of the customer’s journey till the end. And when customers see that value, they become confident advocates for the brand.

Q: Finally, how does it feel seeing the CS team celebrated last week?

Samson: It feels really good! Knowing that our work is recognized motivates me even more. It’s refreshing to see the team appreciated for what we do behind the scenes every day.

It’s clear that Chizim and Samson embody what Customer Success at SunFi is all about; empathy, dedication, and a deep passion for creating meaningful experiences for our customers. Their stories remind us that behind every satisfied customer is a team driven by purpose and connection.

Stay tuned! We have more inspiring Employee Spotlights coming your way, showcasing the incredible talent and heart that power SunFi every day.